Updates and Announcements

Changes to Payment Process in the Client Portal (August 2019)

As of August 12, 2019, Smart Start has changed payment processing providers. If you have been enrolled in the auto-pay feature or have saved a previous payment method in the Client Portal, you will need to re-enroll and/or add your payment method again.

Why Do I Have to Update my Payment Methods Again?

At Smart Start, keeping your information secure is our top priority. We do not store valuable information like your credit or debit card number. Instead, when you enter your card details in our app or client portal website, the card number and other details are converted to an encrypted token that cannot be reused with another provider.  To continue to keep your information private, you will need to enter your payment information in the Client Portal again under the new payment processor.

What is Auto-Pay?

Auto-pay is a convenient way for you to allow recurring charges to your credit card, alleviating the need to worry about keeping up-to-date with payments. When you set up auto-pay, Smart Start will automatically bill your credit card based on the time-frame you selected. You can select weekly, bi-weekly, monthly, or bi-monthly. Smart Start will bill your credit card up to two (2) days before your lockout date.

How Do I Enroll or Update Payment Methods for Auto-Pay?

1. Click on Settings located on the top of the screen online or press the menu icon in the Client Portal app
2. Select Autopay
3. Select your preferred payment frequency
4. Click Add Payment Method
5. Complete your Card Details and Billing Address
6. Click Update

How Do I Enroll or Update Payment Methods in the Client Portal App?

1. Click on Settings located on the top of the screen online or press the menu icon in the Client Portal app
2. Select Payment Methods
3. Complete your Card Details and Billing Address
4. Click Update