What Can I Expect Out of my Smart Start California Ignition Interlock Program?

If you have a DUI in California, you may need to install an Ignition Interlock Device (IID) to reinstate your driving privileges. In Los Angeles, Tulare, Alameda and Sacramento County, an Ignition Interlock is a definite requirement for all DUI convictions. Starting January 2019, however, California will expand the Interlock Device law state-wide.

You might be feeling a little confused right now, but don’t fret! If your Interlock provider in California is Smart Start, you are in capable hands. Since 1992, we’ve assisted over a million drivers with getting back on the road! Our Customer Care Center is available at (800) 831-3299 if you need any assistance during your program. We can also show you what to expect during your program so you are prepared.

Let’s first go over what to expect and what to bring to your Smart Start IID installation appointment.

Your Ignition Interlock Device Installation Appointment

In California, you may need to install an IID before or after your court hearing. Your legal representative such as a DUI attorney can advise you on these steps. If you don’t have a lawyer, your court or the California DMV will provide you information. The DMV automatically mails an Order of Suspension or Revocation notice if you are under administrative license suspension.

In any case, once you call a California-certified IID company such as Smart Start to schedule your installation, you need to bring the following items to your appointment.

• Two forms of ID (one must be a photo ID)
• Proof of your vehicle registration
• Your payment for the installation and your first month’s lease
• Either a California DMV or court order showing that you need to install an IID

* If you need to use someone else’s vehicle for your IID requirement, you’ll need a letter of permission that is notarized by the vehicle owner.

While your IID is getting installed, our friendly and licensed technicians will show you how to use the device. You’ll also sign some paperwork, watch our training video and be given a device training manual. Our team will also provide you a DL-920 form, which you must take to your DMV office to show you installed your IID. And just like that, you’ll be in and out of your appointment in no time!

Ready to install an IID now? Schedule your installation appointment at (800) 831-3299 or fill out our online form!

Now let’s go over random running retests, the tests you need to perform during your drive after the initial test when starting your vehicle.

Random Running Retests

You may notice and should expect during your drive that the IID is prompting for a test. These are called random running retests. Your technician and the training video explains how these tests work, and how it’s important for your safety and others to pull over safely to take the test. We also recommend you swish some water before each test.

Your technician or Customer Care Center representative may have also advised you on calibration appointments.

IID Calibration Appointments

In California, the state mandates that you visit your IID service center every 30 or 60 days. These visits to your service center ensure that your IID is working properly. These appointments only last a few minutes for your convenience.

Now, you may find yourself in a situation where your IID enters lockout mode. The typical case of your IID going into lockout mode means a failed or skipped test. Let’s explain how to get a unlock code that will allow you to use your device to drive to a Smart Start location for service.

Unlock Codes

California only allows one unlock code per calibration period. You’ll have up to six hours to visit your Smart Start service center. If the time on your lockout period expires, you’ll need to tow your vehicle to our location. Make sure you can get to our service center within your lockout period!

We also make this part of your program convenient by providing instructions on how to receive an IID unlock code on our website.

Now let’s get into the proper IID removal process once you reach the end of your program.

The Authorized Removal of your IID

Once you reach the end of your IID program, there’s a few steps you need to take to fully reinstate your driving privileges.

• Under Probation?

Submit your original court documents or Minutes to removals@smartstartinc.com. Make sure to include your full name, date of birth and driver’s license number.

• Under a DMV Requirement?

Submit a request for verification to DMV_verify@smartstartinc.com. Make sure to include your full name, date of birth and driver’s license number.

Once you properly complete these steps, make sure to call our team and we’ll schedule a removal appointment at your service center.

Finally, keep in mind that during your IID program, you’ll have our friendly, bilingual team standing by ready to help at (800) 831-3299. We are available during weekends and holidays. Plus, we do our best to book same-day appointments for you if needed!

Need to Install an IID in California?

If you need to find an IID installation location, Smart Start is here to help. We are the biggest Interlock provider in the world and can provide you the best IID pricing! Schedule an installation appointment today by calling (800) 831-3299 or by filling out our online form.