Disaster Assistance
To all Smart Start clients directly affected by natural disasters.
RESIDENTS OF CALIFORNIA –
We at Smart Start hope that you are staying safe during the Los Angeles fires. We stand in support of our California residents during this uncertain time. Our team will work with you to reschedule appointments if you are unable to attend due to the fires. We also want to alleviate the stress of the current situation by extending the unlock codes on your Ignition Interlock.
California residents in the greater Los Angeles area with a lockout may receive one free 72-hour unlock code by calling 866-979-0002 and speaking with a specialist. Unlock codes are effective through January 24, 2025.
Availability of free unlock codes is subject to change or end without notice. For further assistance, please call our dedicated hotline at 866-979-0002.
The agents on this line will ensure you have all of your questions and concerns answered. As well as the direct line above, clients can always call our 24/7/365 Customer Care Center at (800) 831-3299. Please do not hesitate to call our team for any questions or assistance about your Ignition Interlock program.
Assistance FAQ
How do I know if my shop is open, and when are they open?
Please call our Crisis Customer Service team at (866) 979-0002 to inquire about shop closures.
My IID is due for calibration but my shop is closed. What do I do?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to obtain an extended unlock code.
My IID or SmartMobile was damaged or lost. What do I do?
Call the Smart Start credit department at 877-485-7042.
I need to reinstall my unit because the unit was damaged. Will I be charged?
Call Smart Start’s dedicated Crisis Customer Service team at (866) 979-0002 to schedule a reinstall.
I need to tow my vehicle to the Service Center. What do I do?
Unfortunately, you’ll have to tow your vehicle at your own expense. Please submit an Incident Report if this occurs.
Helpful Links
